Shipping & Returns

Shipping Policy

Free UK shipping on orders over £100 & Free Worldwide shipping on orders over £150.

Worldwide Shipping.

All orders are sent via Royal Mail 1st Class Signed & Tracked.

Please note all stated shipping times are approximate as items are shipped after the vault has closed.

Tracking information is provided & will be emailed once dispatched.

Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via Royal Mail.

You can also track your order on our live chat.

 

UK SHIPPING 10-14 Working Days

Standard - UK - £3.70

Small Parcel - UK - £6.20

Parcel - UK - £8.10 

 

EU SHIPPING - 14-21 Days

Standard - EU - £9.45

Small Parcel - EU - £10.15

Parcel - EU - £14.25

 

INTERNATIONAL SHIPPING - 14-21 Days

Standard - INT - £9.50

Small Parcel - INT - £13.00

Parcel - INT - £16.25

 

If you have any questions contact us.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@cxpsule.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@cxpsule.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.